The Engagement Competency Model

The ECM is Cambium’s proprietary diagnostic tool and guiding framework for improving organizational performance and sustainability. The model consists of a set of competencies that reflect an organization’s intrinsic ability to engage customers and employees on a continuously regenerative basis.

Authentic Branding

An approach to brand strategy that seeks the crossroads of (1) the passions and commitment of the people within the organization and (2) the highest aspirations of customers and community.

Appreciative Inquiry

A process and philosophy that engages individuals within an organizational system in its renewal, change and focused performance. AI focuses on how to create more of the occasional exceptional performance that occurs when core strengths are aligned.

World Café

An innovative yet simple methodology for hosting conversations about questions that matter and for tapping into collective wisdom and action.

Theory U

A change management method built around a process of inner knowing and social innovation.

Open Space Technology

A methodology used to create inspired meetings and events, where participants create and manage their own agenda of parallel working sessions around a central theme of strategic importance.

Competency mapping

A process of identifying key attributes and skills for each position and process within an organization.

Leadership and management assessments

A process by which key leadership and managerial competencies and potential are assessed in individuals and teams.


A method of supporting and training a person or group of people, with the aim of achieving some goal or developing specific skills.

Training design and delivery

We design and deliver customized training sessions to meet your needs and goals.

Organizational design

A guided process for integrating the people, information and technology of an organization. It is used to match the form of the organization as closely as possible to the purpose(s) the organization seeks to achieve.